Privacy Policy

Effective date: April 2026

This Privacy Policy explains how HouseClearancesKent.co.uk collects, uses, stores and protects your personal data when you use House Removals Kent.

For the purposes of UK data protection law, HouseClearancesKent.co.uk is the data controller of the personal data collected through this website.

1. Contact Details

If you have any questions about this Privacy Policy or your personal data, you can contact:

HouseClearancesKent.co.uk
Kent, UK
Email: info@houseclearanceskent.co.uk
Phone: 07475 438883

2. What Data We Collect

When you submit an enquiry through the website, we may collect the following information:

name
phone number
email address
moving date
postcode
property size

We may also collect limited technical and usage data through website analytics tools, such as IP-related usage information, browser type, device information and pages visited.

3. How We Collect Your Data

We collect your personal data when:

you fill in and submit a form on our website
you contact us by phone or email
you use the website
analytics tools collect website usage information

4. How We Use Your Data

We use your data to:

process and manage your enquiry
contact you regarding your enquiry where appropriate
pass your enquiry details to third-party providers where relevant to help progress the quotation stage
improve the website and user experience
monitor website performance and visitor behaviour using analytics

5. Lawful Bases for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:

Legitimate interests — to operate, improve and promote the website and to connect users with relevant service providers
Contract — where processing is necessary to take steps at your request before entering into a potential service arrangement
Consent — where required for certain analytics, marketing or cookie-related activities
Legal obligation — where we are required to retain or disclose information by law

6. Sharing Your Data

We may share your personal data with:

third-party removals companies or related providers to help progress your enquiry
website hosting, maintenance or technical support providers
analytics providers
legal, regulatory or law enforcement bodies where required by law

We do not sell your personal data as a standalone data product. However, by using the website and submitting an enquiry, you understand that your details may be shared with third-party providers to assist with your quote request.

7. Data Retention

We retain enquiry data for up to 6 months from the date it is submitted, unless we need to keep it longer for legal, regulatory or dispute-resolution reasons.

8. Analytics and Cookies

We use analytics tools to help us understand how visitors use the website and how the website can be improved.

These tools may collect information such as:

pages visited
time spent on the website
device type
browser type
general location data
referring source

You should also use a cookie notice or cookie banner on the website if analytics cookies are active.

9. Third-Party Websites

This website may contain links to third-party websites or may connect you with third-party providers. We are not responsible for the privacy practices, content or security of third-party websites or services.

10. Data Security

We take reasonable steps to protect personal data from unauthorised access, misuse, loss, alteration or disclosure. However, no website or online transmission can be guaranteed to be completely secure.

11. Your Rights

Under UK data protection law, you may have the right to:

request access to your personal data
request correction of inaccurate data
request erasure of your data
request restriction of processing
object to certain processing
request transfer of your data where applicable
withdraw consent where processing is based on consent
complain to the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us using the details in this policy.

12. Children’s Data

This website is not specifically directed at children. Where personal data is submitted through the website, it should be submitted by someone with authority to make the enquiry.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated effective date.

14. Contact and Complaints

If you have any questions or concerns about how your data is used, please contact us first.

If you remain unhappy, you may have the right to lodge a complaint with the Information Commissioner’s Office in the UK.